News
UNMETERED.IO - Bill Payee @ Canadian Institutions
We have been working with Canadian financial institutions to add "UNMETERED" or "UNMETERED ClearingHouse" to the official list of bill payment payees available in online and telephone banking. Today our first transaction by a member using CIBC Online Banking was processed ...
UNMETERED.Direct/Cable - AB/BC/MB/SK 300/600M Upgrades
Shaw retail has announced that all their 150M customers will be upgraded to 300M and all their 300M customers will be upgraded to 600M speeds. As such, we will have new access to the above and are working to finalize these with Shaw and add to our partners ordering profiles.Wholesale Service ...
UNMETERED.Direct/DSL - AB/BC Network Maintenance
Please note this is a system generated message. This is a reminder advisory that the planned activity Network maintenance is to start on November 17, 2018 at 07:01 Pacific time. Thank you for your understanding as we strive to ensure the reliability of your services.Advisory detailsMaintenance ...
UNMETERED.Direct/DSL - AB/BC Network Maintenance
Please note this is a system generated message. This is a reminder advisory that the planned activity Network maintenance is to start on November 10, 2018 at 07:01 Pacific time. Thank you for your understanding as we strive to ensure the reliability of your services.Advisory detailsMaintenance ...
UNMETERED.Direct & UNMETERED.Hosting - Cogent AS174 Maintenance in Vancouver
Code Upgrade Planned Network MaintenanceDear Cogent Customer,As a valued customer, Cogent is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network:Start time: 12:00 AM (local ...
UNMETERED.Direct/DSL - AB/BC Network Maintenance
Please note this is a system generated message. The TELUS team would like to advise you of an upcoming impact to your TELUS services between November 10, 2018 at 07:01 Pacific time - November 10, 2018 at 08:00 Pacific time. Every effort will be taken to minimize this service interruption. We ...
UNMETERED.Direct/DSL - AB/BC Network Maintenance
Please note this is a system generated message. The TELUS team would like to advise you of an upcoming impact to your TELUS services between November 17, 2018 at 07:01 Pacific time - November 17, 2018 at 08:00 Pacific time. Every effort will be taken to minimize this service interruption. We ...
UNMETERED.Direct/DSL - AB/BC Network Maintenance
Please note this is a system generated message. The TELUS team would like to advise you of an upcoming impact to your TELUS services between October 20, 2018 at 07:01 Pacific time - October 20, 2018 at 08:00 Pacific time. Every effort will be taken to minimize this service interruption. We ...
UNMETERED.Direct/Cable - AB/BC/MB/SK Maintenance
There will be NO action required by the user.Shaw will be performing a maintenance to update the user profiles to all the Cable users. The provisioning happens at about 5am oct 19. It should be very fast, 30 minutes to blast out all the profiles.Once the modem received the new profile, it will ...
UNMETERED.Direct/DSL - AB/BC Network Maintenance
Please note this is a system generated message. This is a reminder advisory that the planned activity Network maintenance is to start on October 13, 2018 at 07:01 Pacific time. Thank you for your understanding as we strive to ensure the reliability of your services. Advisory details Maintenance ...
UNMETERED.IO - GDPR Compliance-Related Data Loss
It has come to our attention that our recent compliance to Europe's General Data Protection has deleted member accounts across almost a dozen countries simply because they haven't had a recent invoice processed through them. While this would probably be a good idea for sake of keeping the accounts ...
UNMETERED.Direct/DSL - AB/BC Network Maintenance
Please note this is a system generated message. This is a reminder advisory that the planned activity Network maintenance is to start on September 21, 2018 at 18:01 Pacific time. Thank you for your understanding as we strive to ensure the reliability of your services. Advisory details Maintenance ...
UNMETERED.Direct/DSL - AB/BC Network Maintenance
Please note this is a system generated message. This is a reminder advisory that the planned activity Network maintenance is to start on September 19, 2018 at 18:01 Pacific time. Thank you for your understanding as we strive to ensure the reliability of your services. Advisory detailsMaintenance ...
UNMETERED.Direct/DSL - AB/BC Network Maintenance
Please note this is a system generated message. This is a reminder advisory that the planned activity Network maintenance is to start on September 18, 2018 at 18:01 Pacific time. Thank you for your understanding as we strive to ensure the reliability of your services. Advisory detailsMaintenance ...
UNMETERED.IO - Taxes Disappearing, Price Increases
It has been a pleasure serving all of you over the last decade : we have planned to surpass 'industry standards' for decades more. If you are a current member and for any reason can't understand or accept the changes, please contact our support immediately via one of the telephone numbers listed ...
UNMETERED.Hosting - Vancouver, Burnaby & Coquitlam Upcoming Launch
Our UNMETERED.Hosting Server CoLocation offerings are about to be launched in Vancouver, Burnaby and Coquitlam, British Columbia, Canada ... providing dual and triple-datacenter redundancy for critical applications. CWDM / DWDM wavelengths and dark fibre available between locations. Private ...
UNMETERED.Direct - Network Upgrades
a) Our Alberta / BC Network Partner, CipherKey, has upgraded their core routers & switch to all 100Gbps interconnections while provisioning substantially more capacity to regional "last mile" carriers.b) UNMETERED.Direct/Cable & UNMETERED.Direct/DSL is in the process of adding the rest of ...
UNMETERED.Direct/DSL - Access Concentrator OS Upgrade
In the upcoming days we will be upgrading the operating system of our 4 LNS. This will cause minimum downtime to our ADSL customers for a few seconds to minutes at most during the time of maintenance. Our engineers will be moving customers from 1 LNS to the other and upgrade the empty LNS. Moving ...
UNMETERED.Direct/Cable & DSL - Network Issues
Earlier we have some issue with our core switches. Our backend engineers are aware and currently working to fix the problem. They will give us an update after 30 minutes. UPDATE (7:10:25 PM PST) : We just received an update from our backend according to them main switches back to service. ...
UNMETERED.Direct/Cable - Network Upgrade
We placed a large order with Shaw back in Dec 2017 and we expect this order to be completed by the beginning of March but due to the large order,the large amount of fibers and the 100G equipment needed for the order was delayed.Today the designing team has released the final network design and the ...
UNMETERED.Direct/Cable & DSL - Upgrading Section of Fibre Loop
We will be upgrading a section of our fiber loop on March 24, 2018 at 2:00 AM PST. Services Impacted: - UNMETERED.Direct/Cable (Alberta & BC)- UNMETERED.Direct/DSL (Alberta & BC) Duration : Three (3) Hours
UNMETERED.IO - GDPR Compliant
As of 25th May 2018 the General Data Protection Regulation comes into force. HostBill has always been committed to data privacy and security and we have taken all necessary steps to ensure GDPR compliance. What is GDPR? GDPR is the European Union regulation that replaces the Data Protection ...
UNMETERED.Direct/Cable & DSL - Network Upgrade
Our network partners are moving the services from the existing 10/40G equipment to our new 100G equipment starting on March 5, 2018 from 2am to 6am. During this move all cable Internet access services, Fiber city MDUs will be affected. Please take precaution and avoid using the network during this ...
UNMETERED.Direct/Cable - Carrier Maintenance
Maintenance Advisory DetailsTicket Number: CHG0113232Category: Shaw Business Network EventDescription: Network MigrationPlanned Start Date: March 13, 2018 01:00 (MT)Planned End Date: March 13, 2018 07:00 (MT)Impact : Outage up to 30Min This notice is to inform you of maintenance being ...
UNMETERED.Direct/Cable - Network Maintenance
Category: Shaw Business Network EventDescription: Fibre RelocatePlanned Start Date: March 01, 2018 01:00 (MT)Old Start Date: February 27, 2018 01:00 (MT)Planned End Date: March 01, 2018 07:00 (MT)Old End Date: February 27, 2018 07:00 (MT)Impact : Outage up to 06Hr(s) and 00Min(s)Customer: CipherKey ...
UNMETERED.Direct/DSL - Network Upgrade
Telus scheduled migration at 2AM in the morning at the Edmonton Area. This is to alleviate the congestion and to load balance subscribers to the new wholesale ERX. Downtime is minimal and will only be few minutes. Please reboot modem if connection did not come up after migration.
UNMETERED.Direct/Cable - Carrier Maintenance
Maintenance Advisory DetailsTicket Number: CHG0099883Category: Shaw Business Network EventDescription: Fibre RelocatePlanned Start Date: February 27, 2018 01:00 (MT)Planned End Date: February 27, 2018 07:00 (MT)Impact : Outage up to 06Hr(s) and 00Min(s)Customer: CipherKey Exchange CorporationThis ...
UNMETERED.Direct/Cable - Network Upgrade
Maintenance Advisory DetailsTicket Number: CHG0111703Category: Shaw Business Network EventDescription: Network MigrationPlanned Start Date: February 27, 2018 01:00 (MT)Planned End Date: February 27, 2018 07:00 (MT)Impact : Outage up to 30MinCustomer: CipherKey Exchange CorporationThis notice is to ...
UNMETERED.Direct/Cable - Carrier Maintenance
Ticket Number: CHG0099883Category: Shaw Business Network Event Description: Fibre work in Vancouver, BC. Planned Start Date: February 27, 2018 01:00 (MT)Old Start Date: January 23, 2018 01:00 (MT) Planned End Date: February 27, 2018 07:00 (MT) Old End Date: January 23, 2018 07:00 (MT) Impact : ...
UNMETERED.Direct/Cable - Slow Speed ( Resolved )
We received an notification from Shaw that they are investigating a slow speed issue on one of their CMTS chassis. Base on records, members that we have received reports of being affected by this are located in Vancouver and Coquitlam area. Other areas are still not verified. If you are ...
UNMETERED.Direct/DSL - Leopard 100 Replaced with Leopard 75
UNMETERED.Direct/DSL Price Changes Leopard 100 Phased Out in Alberta and British Columbia, Replaced with Leopard 75. UNMETERED.Direct/DSL Default Shipped-Out Equipment Change - Non-Wifi Bridge Modem = Actiontec T2200M - Wireless (Dual Band) Modem = Actiontec ...
UNMETERED.Direct/Cable - Price Changes + Bonus Upgrade in AB/BC
UNMETERED.Direct/Cable Price Changes Lion 60 Phased Out in Alberta and British Columbia, Replaced with Lion 75. UNMETERED.Direct/Cable Price Changes 150Mbps Downstream / 15Mbps Upstream - Old Rate : C$150/mo -> New Rate : C$100/mo Bonus Upgrades ( Existing Members Only ; Phased in by ...
UNMETERED.Direct/Cable - Network Advisory
Ticket Number: CHG0087764Category: Shaw Business Network EventDescription: Fibre Overbuild - Surrey, BCPlanned Start Date: November 23, 2017 01:00 (MT)Old Start Date: November 09, 2017 01:00 (MT)Planned End Date: November 23, 2017 07:00 (MT)Old End Date: November 09, 2017 07:00 (MT)Impact : Outage ...
UNMETERED.Direct/Cable - Network Maintenance
Ticket Number: CHG0090902Category: Shaw Business Network EventDescription: Marine fiber off Victoria BC is being replaced. Shaw Business circuits will be respliced first after 6 hour replacement work is performed, 10 hour for all fibre splicing due to marine work.Planned Start Date: November 15, ...
UNMETERED.Direct/DSL - Facilities Advisory
TELUS National Change Management would like to advise you of an upcoming network event. You are receiving this message because we have determined that there will be an impact to your service. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience ...
UNMETERED.Direct/Cable - Slow Speed Issue Determined
Shaw have notices a QOS provisioning error on their system which is the root cause of Slow Speed problem for many users. They have escalated this issue to the Operations team for remediation.
UNMETERED.Direct/Cable - Maintenance Advisory
Ticket Number: CHG0084817Category: Shaw Business Network EventDescription: Network MigrationPlanned Start Date: September 21, 2017 00:00 (MT)Planned End Date: September 21, 2017 04:00 (MT)Impact : Outage up to 20MinCustomer: CipherKey Exchange CorporationThis notice is to inform you of maintenance ...
UNMETERED.Direct/Cable - Network Maintenance
Ticket Number: CHG0078881Category: Shaw Business Network EventDescription: Network Migration - UpdatedPlanned Start Date: September 12, 2017 01:00 (MT)Planned End Date: September 12, 2017 05:00 (MT)Impact : Outage up to 30MinCustomer: CipherKey Exchange CorporationNote: There will be a lot of ...
UNMETERED.Direct/DSL - Facilities Maintenance
TELUS National Change Management would like to advise you of an upcoming network event. You are receiving this message because we have determined that there will be an impact to your service. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience ...
UNMETERED.Direct/DSL - Facilities Maintenance
TELUS National Change Management would like to advise you of an upcoming network event. You are receiving this message because we have determined that there will be an impact to your service. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience ...
UNMETERED.Direct/Cable - Network Maintenance
Yesterday, we experienced congestion in Alberta and British Columbia.Today at exactly 5:30pm, our Engineers will need to unplug and move the Shaw Fiber.The unplug and plug will takes about 30 to 60 seconds, Cable Internet Connection will be a hard down at that time.If connection wasn't restored by ...
UNMETERED.Direct/Cable - Partner Network Upgrade
Please be informed that on August 2, 2017 starting from 2:00 AM ending 6:00 AM PST we are upgrading the equipment interconnecting to the Shaw TPIA fibers. This equipment change will cause a down time of approximately 1 hour within the maintenance window. Affected services are the Cable Internet ...
UNMETERED.Direct/Cable - Shaw Network Migration
Maintenance Advisory DetailsTicket Number: CHG0078881Category: Shaw Business Network EventDescription: Network MigrationPlanned Start Date: August 17, 2017 01:00 (MT)Planned End Date: August 17, 2017 05:00 (MT)Impact : Outage up to 30MinCustomer: CipherKey Exchange CorporationThis notice is to ...
UNMETERED.Direct/Cable - Network Maintenance
Please be informed that on August 2, 2017 starting from 2:00 AM ending 6:00 AM PST we are upgrading the equipment interconnecting to the Shaw TPIA fibers. This equipment change will cause a down time of approximately 1 hour within the maintenance window. Affected services are the Cable Internet ...
UNMETERED.Direct/Cable - Network Maintenance
Ticket Number: CHG0081107Category: Shaw Business Network EventDescription: Clean Fibre and Replace Network CardPlanned Start Date: August 01, 2017 01:00 (MT)Planned End Date: August 01, 2017 05:00 (MT)Impact : Outage up to 04Hr(s) and 00Min(s)Customer: CipherKey Exchange CorporationThis notice is ...
UNMETERED.Direct/Cable - Shaw Card & Fibre Replacement
Maintenance Advisory DetailsTicket Number: CHG0081107Category: Shaw Business Network EventDescription: Clean Fibre and Replace Network CardPlanned Start Date: August 01, 2017 01:00 (MT)Planned End Date: August 01, 2017 05:00 (MT)Impact : Outage up to 04Hr(s) and 00Min(s)Customer: CipherKey Exchange ...
UNMETERED.Direct/Cable - AB / BC Intermittent Service
We would like to inform you that Cable access is back to normal.Network partner engineers are studying the case and try to understand what caused the problem and try to prevent it from happening again.
UNMETERED.Direct/Cable - Shaw Network Migration
Ticket Number: CHG0077651Category: Shaw Business Network EventDescription: Network MigrationPlanned Start Date: August 03, 2017 01:00 (MT)Planned End Date: August 03, 2017 06:00 (MT)Impact : Outage up to 01Hr(s) and 00Min(s)Customer: CipherKey Exchange CorporationThis notice is to inform you of ...
UNMETERED.Direct/DSL - 555 W. Hastings Generator Test
TELUS National Change Management would like to advise you of an upcoming network event. You are receiving this message because we have determined that there will be an impact to your service. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience ...
UNMETERED.Direct/Cable - Shaw Network Migration
Maintenance Advisory DetailsTicket Number: CHG0071929Category: Shaw Business Network EventDescription: Network MigrationPlanned Start Date: July 04, 2017 00:00 (MT)Planned End Date: July 04, 2017 06:00 (MT)Impact : Outage up to 02Hr(s) and 00Min(s)Customer: CipherKey Exchange CorporationThis notice ...
UNMETERED.Direct/Cable - Investigating Slow Network Speed ( Resolved )
Shaw are currently investigating a routing issue and Slow speed in Lower Mainland for our End-Users and this has been escalated to their network operations team. Once the issue is resolved we will let your team know. Shaw are tracking this issue under incident number IN#168002. UPDATE ...
UNMETERED.Direct/Cable - Shaw Network Upgrade
Ticket Number:CHG0067141Category:Shaw Business Network EventDescription:Network UpgradePlanned Start:Jun-07-2017 01:00 MTPlanned Finish:Jun-07-2017 07:00 MTImpact:Non-Service affecting / Switching Hits (less than 50ms)Customer: CipherKey Exchange CorporationWe do not anticipate that your service ...
UNMETERED.Direct/Cable - Shaw Router Bug Fix
Shaw Maintenance Advisory DetailsTicket Number: CHG0067748Category: Shaw Business Network EventDescription: Bug fix on RouterPlanned Start: May-30-2017 00:00 MTPlanned Finish: May-30-2017 06:00 MTImpact: Non-Service affecting / Switching Hits (less than 50ms)Customer: CipherKey Exchange ...
UNMETERED.Direct/Cable - Shaw Router Bug Fix
Ticket Number: CHG0067748Category: Shaw Business Network EventDescription: Bug fix on RouterPlanned Start: May-30-2017 00:00 MTPlanned Finish: May-30-2017 06:00 MTImpact: Non-Service affecting / Switching Hits (less than 50ms)Customer: CipherKey Exchange Corporation We do not anticipate that ...
UNMETERED.Direct/Cable - Shaw Router Bug Fix
Shaw Maintenance Advisory DetailsTicket Number: CHG0067685Category: Shaw Business Network EventDescription: Bug fix on RouterPlanned Start: May-25-2017 00:00 MTPlanned Finish: May-25-2017 06:00 MTImpact: Non-Service affecting / Switching Hits (less than 50ms)Customer: CipherKey Exchange ...
UNMETERED.Link/Bonder - Platform Upgrade Scheduled
We would like to inform you that our Back end engineers will be performing an upgrade on the Bonders.We have upgraded our Bonding System and would like to upgrade the customer's Bonders to take advantage of the new bonding system and benefit the customers.The upgrade will happen today May 10, 2017 ...
UNMETERED.Direct/Cable - Shaw Circuit Migration
Ticket Number: CHG0066055Category: Shaw Business Network EventDescription: Network MigrationPlanned Start: May-25-2017 01:00 MTPlanned Finish: May-25-2017 04:00 MTImpact: Outage up to 30 minutesCustomer: CipherKey Exchange CorporationCircuit: 49263VCGVBPSO: 30613Your service(s) will only be ...
UNMETERED.Direct/Cable - Shaw Network Migration
Category: Shaw Business Network EventDescription: Network MigrationPlanned Start: May-24-2017 00:00 MTPlanned Finish: May-24-2017 06:00 MTImpact: Outage up to 2 HoursCustomer: CipherKey Exchange CorporationYour service(s) will only be affected for the expected impact as noted above, with the ...
UNMETERED.Direct/DSL - AB / BC Intermittent Service ( Resolved )
Earlier today we had a harware problem on the CipherKey ERX server(s) that resulted in members to have intermittent connectivity. Back end engineers replaced the cards on the server to fix the problem. If you are still having issues please reboot your devices and try to connect through ...
UnmeteredCable - Falcon 120 Discontinued in AB/BC
Shaw recently applied to CRTC to remove availability to order its 120mbps cable service starting June 5, 2017. All existing ports would be grandfathered. The 150mbps service will still remain available.
UnmeteredCable - AB/BC Network Outage ( Resolved )
Start Time : ~7:30AM PSTEnd Time : 8:37AM PSTDuration : approx one hour Per Network Partner : We currently are investigating a network outage issue for multiple CipherKey circuits in Lower Mainland. Our Network and Broadband operations team have created a ticket to track this at 172.103.176.137. ...
UnmeteredCable - Network Slowness ( Resolved )
Start Time : ~11:23AM PSTEnd Time : ~2:45PM PSTDuration : approx two and a half hours Per Network Partner : We currently are investigating a slow speed issue for multiple CipherKey circuits in Lower Mainland. Our Network and Broadband operations team have created a ticket to track this issue ...
UnmeteredDSL - PPPoE Network Outage ( Resolved )
Duration : 15 - 35 minutes Started: 11:00PM PSTEnd : 11:35PM PST During the outage the DSL line should have stayed connected with PPPoE authentication failing.
UnmeteredCable - Price Decrease & Bonus Upgrades
UnmeteredCable Plan Announcement 150Mbps Downstream / 15Mbps Upstream - C$150/mo UnmeteredCable Price Changes 120Mbps Downstream / 10Mbps Upstream - Old Rate : C$140/mo -> New Rate : C$120/mo Bonus Upgrades ( Existing Members Only ; Phased in by Jan 1, 2017 ) UnmeteredCable Penguin 5 ...
UnmeteredDSL - Some Locations Sync OK No IP Issue ( Resolved )
UPDATE (1:36PM) : All members that directly reported this issue have since noted it remedied. Since this morning we have been receiving reports of SYNC No IP issue or PPPOE cannot connect for ADSL users. Customers affected are at random places but all are in Lower Mainland. We have been in ...
UnmeteredCable - Network Moratorium Schedule
Affected Coverage Area : Alberta & British ColumbiaProduct Line : UnmeteredCable Only To provide the best possible service to Shaw Business (UnmeteredCable Alberta & British Columbia regions) customers during the upcoming holiday season Shaw will be suspending all adminitrative ...
UNMETERED.WebSite - Canada Server Upgrade
We're pleased to announce that CANADA.UNMETERED.WEBSITE has been renumbered to 192.34.26.2 from 192.30.89.141. During this IP address change we also added an IBM BladeCenter HS22 with Dual Intel Xeon X5670 CPUs, 96GB RAM and 2x960GB SSD. All sites that were setup to point to ...
UNMETERED.Equipment - Price Decreases
UnmeteredDSL Equipment Price Changes $160 -> $125 = ZyXEL VSG1432 VDSL2 Router + Modem$150 -> $100 = Actiontec V2200M Bonding Modem$100 -> $50 = Comtrend VR3030 Modem UnmeteredCable Equipment Price Changes $120 -> $100 = SurfBoard 6120 Modem (DOCSIS 2.0 on UnmeteredCable Only)$120 ...
UnmeteredDSL - All New Ports VDSL2 ( AB / BC )
Telus has standardized on only using VDSL DSLAMs moving forward, all DSL orders are now required to use VDSL modems regardless of speed. Going forward, all new orders from 6Mbps and up are all on VDLS ports, VDSL modems are required to work for all Telus ports. (this change does not affect current ...
UnmeteredCable - Additional Service Area ( Entire AB / BC )
Vancouver Island and Central AB POI's expected to be live this Friday - these are the last two POI's, now giving us all ability to order cable across all of BC and Alberta. More details coming soon...
UnmeteredDSL - Service Management Failure ( Resolved )
Starting at 7:30AM we were notified by several members that new PPPoE sessions are not authenticating. After communicating with our carriers the problem has been isolated to a drive failure in a PPPoE authentication server and they are resolving the problem now. CipherKey has notified us it will ...
UNMETERED.WebSite - Server Upgrades ( England )
We have been busy upgrading our web hosting services over the past few weeks with added specification at no cost to you. As you might be aware, before Christmas we upgraded our services to use new Dell R820 hardware, which expanded your service and performance. Further to this, we are ...
UNMETERED.Equipment - Undergoing Maintenance
The UNMETERED.Equipment hardware webstore is undergoing maintenance / migration to a different order management platform ; if you need to buy or rent a modem, that will still be available through our standard order processes.
UnmeteredCable - Surrey, BC Area
RFO - This outage was due to theft/vandalism of fiber in Surrey, BC. Fiber splicers replaced damaged fiber due to attempted cable theft to restore service.This RFO is for the outage that happened yesterday April 09, 2016 that affected both Shaw and UNMETERED customers. Resolved.
UnmeteredDSL - AB/BC Network Capacity Upgrade
Telus has expanded DSL capacity, we have worked and tested with Telus to migrate user to off load the congested POPs.We will begin to move DSL circuits to the new Telus ERX this week and continue up to next week. Migration is expected to be completed by the end of the month.There will be 2 to 5 ...
UnmeteredCable - Additional Service Area ( Northern Alberta )
UnmeteredCable is pleased to announce that the first leg of our planned Cable network expansion will be activated as of March 24, 2016, covering mostly areas of Northern Alberta. The following areas are included in the POI that will be open for cable orders: BarrheadDrayton Va ...
UnmeteredDSL - AB/BC Network Outage ( Resolved )
Starting around 12:50PM PST the entire AB/BC DSL pool appears to be down, expecting resolution promptly as this affects a very large pool of users. Cable and other connectivity services unaffected. Sadly, this is not an April fools joke. RESOLVED @ 1:27PM PST. This should resolve outstanding ...
UNMETERED - WebSite Outages
Corporate websites and billing portals became unavailable a number of times recently ; during the first rounds of these outages our servers were unaffected but routes serving our primary web pools were diverted ; subsequent outages were caused by maintenance to upgrade our core management ...
UnmeteredCable - Technicolor TC4300
UnmeteredCable is pleased to add the Thomson / Technicolor TC4300 to our inventory and list of approved TPIA modems for use on the cable network. The TC4300 is an 8x4 DOCSIS3.0 modem, and can be used for products/speeds up to UnmeteredCable 60 (the TC4300 is not compatible with the UnmeteredCable 12 ...
UnmeteredCable - Additional Service Area ( Some AB & BC )
Cable in Southern AB : POI scheduled for activation on Monday, Dec 21, 2015 UnmeteredCable is pleased to announce that the first leg of our planned Cable network expansion will be activated as of Monday, December 21, 2015, covering areas of Southern Alberta and southeastern BC. The following are ...
UnmeteredWebsite - Cluster Upgrade ( england.unmetered.website )
During the weekend of 14/15th December 2015, we completed a series of major hardware installations in our Nottingham datacenter. The upgrades are designed to maximize your hosting service at no extra cost to you; increasing your hosting performance and introducing hourly backups to ...
UnmeteredCable - Update to Installation Procedure
Updates to Shaw (AB/BC Cable Carrier) Wholesale ProcessPlease take note of Shaw update on Installation Rebooks and Modem offline orders. *** Please be advised of the following process updates to Shaw’s TPIA service offering.1. REPEATED INSTALLATION REBOOKS – Effective immediately, ...
UnmeteredWebsite - CloudFlare Support
We always like to improve our hosting service by introducing new benefits to both new and existing customers. We have now joined the CloudFlare partner network and introduced CloudFlare support on our platform by default, which can bring even more speed and security to your hosting service with ...
UnmeteredWebsite - Nameserver Settings ( NoLimit / Reseller / Wholesaler )
UnmeteredWebsite Nameserver Settings Nottingham, England england.unmetered.website / england.unmetered.sitens1-england.unmeteredwebsite.com / ns2-england.unmeteredwebsite.com Burnaby, BC, Canada canada.unmetered.website / canada.unmetered.sitens1-canada.unmeteredwebsite.com / ...
UNMETERED - Services / Network Status Update
Dear Valued and Prospective Members, As you've may have noticed over the last few weeks : our website has been undergoing changes to reflect the broader portfolio of products we utilize around the world to serve our causes. All web tools and portals have been undergoing drastic improvements to ...
UnmeteredTV - New TV Channels
CipherTV is pleased to announce the addition of 5 new TV channels to its programming, all of which will be shown as a free preview starting in the month of November. CipherTV will create a new theme pack for the movie channels, and the Rural Channel will be added to the Lifestyle theme pack: ...
UnmeteredCable - Updated Availability Cities
We have now confirmed that all areas in the Shaw Lower Mainland POI are available for ordering. The complete list of communities include: Abbotsford Agassiz Anderson Austin / Coquitlam Bayswater Bowen Island Burnaby Cambie Chilliwack Cordova Fleetwood ...
UnmeteredDSL - Unexpected Network Outage ( RESOLVED )
Major DSL outage inside Telus DSL network, it is affecting all the ISPs. We have contacted Telus Tier3 support and we are instructed to open a core network engineering ticket. We are proceeding with that.Not all the DSLs are down, some are still up so we believe it is one of the Telus ERX serving ...
UnmeteredDSL - PPPoE Congestion ( RESOLVED )
Please be informed that we experience ON and OFF connection around 12:00 AM September 21, 2015. Already checked our Radius server and everything is okay in our end. We called TELUS NOC and according to them they will investigate it. We will keep you posted for updates. UPDATE 2:00PM SEPT 21, 2015 ...
UnmeteredDSL - PPPoE Authentication Issues ( RESOLVED )
It was reported to us around 8PM PST Saturday, Sept 12, 2015 some DSL pool users in BC were experiencing authentication failures on new/re-connections . CipherKey has been notified of the issue and we are awaiting resolution. Start : 8:06 PM PST Saturday, Sept 12, 2015End : 7:00 PM ...
UNMETERED - Storm Related Outages / Lower Mainland, BC ( RESOLVED )
Due to the major Wind Storm that BC had over the weekend, there are areas without power alongside more than half a million Addresses in the region.Services have not been restored to some addresses yet. At this time we would like you to continue checking BC Hydro Power Outages Map on below ...
UnmeteredCable - Scheduled Upgrade Sep/19/2015
Migration of our Cable 10G circuit to new network node.Start: Sep-19-2015 01:00 MT (12 midnight PST)End: Sep-19-2015 04:00 MT (3 am PST)Expected up to 3 hours down time, all Cable internet will be down for this scheduled time.
UnmeteredTV - NHL & GOL TV Channels to Cease Operations
CipherTV has received notice from NHL Network and GOL TV Canada that they will stop broadcasting their channels. The channels will no longer be available through any broadcaster as of August 31, 2015. The above change affects subscribers of CipherTV's SPORTS BUNDLE. We are adjusting our sports b ...
UnmeteredDSL - Network Upgrade Alert
We installed a new ADSL 10G router and have been testing last month and found it to be working properly.On September 1, Tuesday after 2pm we are planning to send 300 users to this new DSL router, we will let it run for a week to see if there is any additional configurations required to fit user ...
UnmeteredCable - Package Grandfathering & Discontinuation
Please be informed that as per CRTC Order 2015-378, the following speed tiers will be withdrawn from Shaw wholesale access services, effective immediately.• Extreme Speed (25 Mbps downstream / 2.5 Mbps upstream)• Broadband 50 (50 Mbps downstream / 3 Mbps upstream)• Broadband 100 (100 ...
UnmeteredCable - Firmware Upgrade ( AB / BC ; Thompson DCM475 )
Good Morning Valued Customers On Tuesday night (starting at 12:01 am Wednesday July 29th) we will be upgrading over 7,600 Thompson/Technicolor DCM475 internet cable modems. The v2.51 firmware being deployed fixes an issue with the current firmware which would cause the device to become n ...
UnmeteredDSL - AB / BC : ADSL VPOP Network Upgrade
The TELUS team has scheduled a necessary and critical upgrade to the network for ADSL VPOP services in BC and Alberta. In order to facilitate the network expansion, some ISP end-customer circuits may require moves to provide better performance. The project is scheduled:Start: 2015 08 22Finish: 2015 ...
UnmeteredDSL - BC Network Outage ( RESOLVED )
UPDATE ( 07/23/2015 4:26:07 ): As per telus, problem is already resolved. Service is already restored. Exact time of Repair is at 2:49am. Telus said their Core router went down (ALL ISPs affected), The SRP cards appeared to be locked-up, chassis require power cycle to resolve ...
Unmetered - Services Status Report
UNMETERED's tested and deployed Wireless, DSL and Cable for a little over 200 locations with various hardware options across AB & BC over the last 2 years rating factors like hardware reliability and synced rate vs actual throughput with our cable coverage area expanding to Alberta and ...
UnmeteredDSL - AB & BC Network Outage ( RESOLVED )
UPDATE (07/17/2015 21:11:48): As per Telus, they have found the traffic source and already disabled it, Service should be restored. The service is restored at 8:30pm PST UPDATE (07/17/2015 20:16:28): Latest update we have from the Network Outage, "Our Tier 3 Technician Corey is onsite and still wor ...
UnmeteredCable - Network Coverage Upgrade ( AB & BC )
We have ordered all the required fibers to expand our Cable network.We are expanding our Cable Internet service to cover all of BC and AB. This means anywhere Shaw can provide cable internet in BC and AB we can also provide.Cable Internet service is Immediately available in these expanded areas ...
UnmeteredCable & UnmeteredDSL - NTT Maintenance # 1335205445
NTT Communications - Global IP Network - AS2914Maintenance COMPLETEIndirect ImpactThe following notification is to inform you of an event on the NTT Communications Global IP Network. For more information, please reference the ticket number below and contact the NTT Communications Global IP Network ...
UnmeteredCable - DHCP DNS issue ( RESOLVED )
UPDATE (July 10, 2015) : Basic connectivity & routing was unaffected during this issue. Devices served properly with alternative DNS information. L2TP static IP members unaffected. We are currently coordinating with Shaw regarding a possible problem on providing DHCP DNS IP for our Cable ...
UnmeteredCable - Local Area Outage ( Vancouver, BC ; RESOLVED )
Shaw have an area impacting outage in the listed parts of the lower mainland due to poor SNR, likely due to IPTV Ingress. They are tracking this under INC 1004501. Crews are on-site trying to locate and isolate the issue and bring everyone online.Shaw and TPIA End-Users alike are being impacted by ...
UnmeteredCable - Network Congestion ( RESOLVED )
UPDATE ( 07/08/2015 ) We have already added Shaw fiber and there should be no Congestion issue on cable internet customers. If you have customers experiencing congestion, please do file ticket via ClientArea. -- We have ordered the additional cable fiber to increase the Cable capacity ...
Unmetered - ClientArea Systems Failure ( RESOLVED )
UPDATE (June 11, 2015) : UnmeteredCable & UnmeteredDSL ClientArea Integrations Operating : Line Status, Order Details & IP / PPPoE User Manager. ClientArea served from Los Angeles, CA, USA again. On Wednesday May 13, 2015 one of our service providers experienced a systems failure across one of ...
UnmeteredTV - CipherTV Bar App Failure & Replacement
UPDATE (July 10, 2015) : Latest TV-centric version of AndroidOS is in beta testing. IPTV app configured for convenient auto-update. CipherTV App Down Notice New TV application requires installation! Late last night, our current deployed app went down critically, and an assessment was ...
UnmeteredDSL - Network Congestion ( RESOLVED )
APR 24, 2015 : Don't really want to jinx it but it appears congestion issues are resolved as latency and throughput has held consistent / excellent throughout multiple evenings concurrently ; appears everything is operating as it should! MAR 18, 2015 : Load balancing gremlins have returned and ...
UnmeteredDSL - AB & BC Network Outage ( RESOLVED )
There is a problem with the PPPoE access concentrators this morning. It appears the entire DSL pool is down, Cable pool unaffected. UnmeteredColo and other services from Burnaby, BC unaffected. UPDATE 8:47AM PST : Major Outage from Telus, as per their technician their Engineers are already onsite ...
UnmeteredColo - Burnaby, BC Service Outage - Errant Route Announcement
We suffered a failure from one of our upstream providers announcing our IP space to a dead-end route : this issue has been fully resolved and data has been rerouted through alternate routes. There should be 0 clients experiencing outages at present and SLA credits will be issued to affected ...
UnmeteredCable - Updated Availability List ( BC )
Abbotsford Anmore Belcarra Bowen Island Burnaby Coquitlam Delta Langley Lions Bay Maple Ridge Mission New Westminster North Vancouver Pemberton Pitt Meadows Port Coquitlam Port Moody Richmond Squamish Surrey Vancouver West Vancouver Whistler White Rock
UnmeteredDSL - Network Upgrade
As per our commitment to network connectivity quality, uplinks are upgraded as demand dictate. We would like to inform you of an upcoming network event/change. You are receiving this message because we have determined that there will be an impact to your adsl/vdsl service. Every effort will be ...
UnmeteredDSL - DDoS Attack Resolved
We are experience DDOS attack and we have found the destination IP and our carriers have implemented ACCESS CONTROL to null route the IP Traffic has been restored to normal. Duration of Intermittent Access: 3 Hours. Issue Start Time: 11:16PM Jan 20, 2015 Issue Resolution Time: 2:35AM Jan ...
UnmeteredCable & UnmeteredDSL - CRTC Prohibition on 30-day Disconnection Policies
On November 6, 2014, the Canadian Radio-television and Telecommunications Commission (CRTC) issued Broadcasting and Telecom Regulatory Policy 2014-576; Prohibition on 30-day cancellation policies (TRP 2014-576). The determinations set out in TRP 2014-576 apply to service providers offering local ...
UnmeteredDSL - TELUS Network Maintenance # 495424
TELUS National Change Management would like to advise you of an upcoming network event. You are receiving this message because we have determined that there will be an impact to your service. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience ...
UnmeteredDSL - Service Fully Restored ( AB/BC )
Hi Partners, As per our Engineer, our ERX Servers is already up and no longer flapping. Please test connection with customer by rebooting modem and router. Our Engineers is still observing and monitoring this issue. Kindly give us feedback regarding the test with customers.
UnmeteredDSL - Intermittent Service Unavailability ( AB/BC )
Hi Partners,The bundling Ethernet-channel between the Juniper ERX and Cisco 6509 is having problem.We have restored the communications and now rebooting all the ERX routers.We will monitor and test the PPPoE once all the ERX are up and update on this post as soon as we done the PPPoE login
UnmeteredCable - Shaw Business Network Maintenance # 621263
MPLS software upgrade on November 13, 2014 Shaw Maintenance Advisory Details Ticket Number: 622704Category: Shaw Business Network EventDescription: MPLS software upgradePlanned Start: Nov-13-2014 00:00 MTPlanned Finish: Nov-13-2014 06:00 MTImpact: 45 minutesCustomer: AEBC Internet ...
UnmeteredCable - Shaw Business Network Maintenance # 621263
Maintenance Advisory Details Ticket Number: 621263Category: Shaw Business Network EventDescription: MPLS software upgradePlanned Start: Nov-01-2014 00:00 MTPlanned Finish: Nov-01-2014 06:00 MTImpact: 45 minutesCustomer: AEBC Internet CorporationCircuit: 26243VCVCBPSO: 13190Your service(s) will ...
UnmeteredCable - Shaw Business Network Maintenance # 622704
Maintenance Advisory Details Ticket Number: 622704Category: Shaw Business Network EventDescription: MPLS software upgrade - mpla1wh.vcPlanned Start: Nov-13-2014 00:00 MTPlanned Finish: Nov-13-2014 06:00 MTImpact: 45 minutesCustomer: AEBC Internet CorporationCircuit: 26243VCVCBPSO: 13190Your ...
UnmeteredDSL - PPPoE Information Temporarily Unvailable
Dear Valued Partners, We would like to announce that we will be having downtime for all ISPmanagers on the date and time mentioned below: Date: Nov 1 2014 (Sat)Time: 22:00 to 00:00 Our backend Network Engineers Will perform a backup and database organization during down time. Thank You for your ...
UnmeteredCable - Shaw Business Emergency Event # 25792
EMERGENCY Maintenance Advisory Details Ticket Number: 620361 Category: Shaw Business Network Event Description: Emergency Card Replacement - Seattle, WA Planned Start: Oct-14-2014 01:00 MT Planned Finish: Oct-14-2014 06:00 MT Impact: 30 minutes Customer: AEBC ...
UnmeteredCable & UnmeteredDSL - NTT Communications Maintenance Event # VNOC-1-1275148009
NTT Communications - Global IP Network - AS2914Maintenance COMPLETEDirect Impact The following notification is to inform you of an event on the NTT Communications Global IP Network. For more information, please reference the ticket number below and contact the NTT Communications Global IP Network ...
UnmeteredCable & UnmeteredDSL - NTT Communications Maintenance Event # VNOC-1-1275148006
NTT Communications - Global IP Network - AS2914Maintenance COMPLETEIndirect Impact The following notification is to inform you of an event on the NTT Communications Global IP Network. For more information, please reference the ticket number below and contact the NTT Communications Global IP ...